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Welcome to TopShelfCards.net (“Site”). These Terms & Conditions, together with our Shipping & Fulfillment policies (collectively, “Terms”), govern your use of the Site and any purchases you make from us.

By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1. General Information

  • “We”, “us”, and “our” refer to the owner/operator of TopShelfCards.net.

  • “You” and “your” refer to any user, visitor, or customer of the Site.

  • We may update these Terms from time to time. Any changes will be posted on this page with an updated “Last updated” date. Your continued use of the Site after changes are posted constitutes acceptance of the updated Terms.

2. Use of the Site

You agree to:

  • Use the Site only for lawful purposes.

  • Not interfere with or disrupt the security, functionality, or performance of the Site.

  • Not engage in any fraudulent, abusive, or illegal activity in connection with the Site or any purchase.

We reserve the right to refuse service, suspend or terminate accounts, or cancel orders at our sole discretion if we believe a user has violated these Terms or any applicable laws.

3. Products, Pricing & Availability

  • All products, descriptions, and prices are subject to change at any time without notice.

  • We make reasonable efforts to display product information, including images and descriptions, accurately, but we do not guarantee that product descriptions or other content are error-free, complete, or current.

  • We reserve the right to limit the quantities of any products offered and to discontinue any product at any time.

  • We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information (including pricing) if any information on the Site is inaccurate, at any time without prior notice.

4. Orders & Payments

By placing an order on the Site, you represent and warrant that:

  • You are at least the age of majority in your state or region of residence; and

  • All information you provide is true, accurate, and complete.

4.1 Order Acceptance

  • All orders are subject to acceptance and product availability.

  • We may refuse or cancel any order for any reason, including but not limited to suspected fraud, inaccurate information, product unavailability, or pricing errors.

  • If we cancel an order after payment has been processed, we will issue a refund using the original payment method.

4.2 Payment

  • Payment must be received in full before your order is processed or shipped.

  • We use third-party payment processors to handle transactions. Your use of those payment services may be subject to their own terms and privacy policies.

  • You agree to provide current, complete, and accurate purchase and account information for all transactions made through the Site.

5. Shipping & Fulfillment

This section describes how we handle order processing, shipping, and delivery.

5.1 Order Processing Time

  • Orders are typically processed within 2 business days (Monday–Friday, excluding holidays).

  • Processing times may be longer during peak seasons, promotions, or holidays.

  • Certain items (such as pre-order, custom, or special items) may have different processing times, which will be indicated when possible.

5.2 Shipping Methods & Delivery Estimates

  • We may offer multiple shipping options at checkout (for example, standard or expedited services).

  • Estimated delivery times shown at checkout are provided by the carrier or based on typical transit times and are not guaranteed.

  • Once your order has shipped, you may receive a shipping confirmation email, which may include tracking information where available.

5.3 Shipping Rates

  • Shipping costs are calculated at checkout based on the destination, selected shipping method, and order size/weight.

  • From time to time, we may offer promotions such as free or discounted shipping, subject to specific terms and conditions stated in the promotion details.

5.4 Shipping Destinations

  • We currently ship to: within the United States / selected countries.

  • If we cannot ship to your location, your order may be canceled and refunded, or prevented at checkout.

5.5 Incorrect or Incomplete Addresses

  • Please ensure your shipping address is accurate and complete at the time of purchase.

  • We are not responsible for orders that are lost, delayed, or returned due to incorrect, incomplete, or outdated addresses provided by the customer.

  • If a package is returned to us due to an incorrect or undeliverable address, we may contact you to arrange reshipment; additional shipping charges may apply.

5.6 Lost, Delayed, or Damaged Shipments

  • Once an order is handed over to the shipping carrier, we are not responsible for delays in transit or carrier-related issues.

  • If your package appears lost or significantly delayed, please refer to the carrier’s tracking information and contact the carrier. You may also contact us for assistance.

  • If your order arrives damaged, please contact us within a reasonable period (for example, within 7–14 days of delivery) and provide your order number plus clear photos of the packaging and damaged items so we can review and help resolve the issue.

5.7 International Shipments (if applicable)

If international shipping is offered:

  • International orders may be subject to customs fees, import duties, taxes, or other charges imposed by the destination country. These fees are the responsibility of the recipient.

  • We are not responsible for delays caused by customs processing or for any additional charges imposed by customs authorities.

6. Returns, Refunds & Cancellations

This section is generic. Adjust it to match how you actually handle returns.

6.1 Order Cancellations

  • Once an order is placed, it may enter processing quickly. We cannot guarantee that changes or cancellations can be made.

  • If you need to cancel or modify an order, please contact us as soon as possible. If the order has not yet shipped, we will do our best to accommodate your request.

6.2 Returns & Refunds

  • Our ability to accept returns may depend on the type and condition of the product. Some items may be final sale and not eligible for return or refund.

  • Unless otherwise stated, items must generally be returned in their original condition, including any packaging or included materials, to be considered for a refund or exchange.

  • Any applicable restocking fees, return shipping costs, or conditions will be described in our detailed returns guidelines if provided separately.

6.3 Damaged, Defective, or Incorrect Items

  • If you receive a damaged, defective, or incorrect item, please contact us within a reasonable period of time (for example, within 7–14 days of delivery).

  • Provide your order number and clear photos or a description of the issue so we can review your claim and work with you on a resolution, which may include a replacement, store credit, or refund, at our discretion.

7. Taxes & Duties

  • You are responsible for paying any applicable sales, use, value-added, or other taxes or duties associated with your order, as required by law.

  • The total amount at checkout may include estimated taxes based on your shipping address and applicable tax rules.

8. Intellectual Property

  • All content on the Site, including but not limited to text, graphics, logos, images, and layout, is owned by us or our licensors and is protected by copyright, trademark, and other intellectual property laws.

  • You may not copy, reproduce, distribute, modify, or create derivative works from any part of the Site or its content without our prior written consent.

9. Third-Party Links & Services

  • The Site may contain links to third-party websites or services that are not owned or controlled by us.

  • We are not responsible for the content, policies, or practices of any third-party sites or services. Accessing these links is at your own risk.

10. Disclaimer of Warranties

To the fullest extent permitted by law:

  • The Site and all products and services made available through it are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied.

  • We do not warrant that the Site will be uninterrupted, secure, or error-free, or that any defects will be corrected.

  • We make no warranties regarding the accuracy, reliability, or completeness of any information on the Site.

11. Limitation of Liability

To the fullest extent permitted by law:

  • We will not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost data, or business interruption, arising out of or in connection with your use of the Site or any products purchased from us.

  • Our total liability to you for any claim arising out of or related to the Site, these Terms, or any product or service will be limited to the amount you actually paid to us for the specific product or service giving rise to the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless us and our affiliates, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to:

  • Your use of the Site;

  • Your violation of these Terms; or

  • Your violation of any rights of a third party.

13. Governing Law

These Terms and any dispute arising out of or related to them or your use of the Site will be governed by and construed in accordance with the laws of New Hampshire, without regard to its conflict of law principles.