FAQs
Frequently Asked Questions
When will my order ship?
Most orders are processed within 24 hours of purchase and ship the next business day. Orders placed on weekends or holidays will be processed on the next business day.
How much does shipping cost?
Orders over $100 qualify for free standard shipping within the United States.
Orders under $100 are charged a flat-rate shipping fee of $10 USD.
International shipping rates are calculated at checkout based on the destination and package requirements.
Do you offer free shipping?
Yes. All orders totaling $100 USD or more qualify for free standard shipping within the United States.
Do you ship internationally?
Yes. We ship to select international destinations.
International shipping charges are calculated at checkout. Customers are responsible for any customs duties, import taxes, or other fees imposed by their country.
How long does delivery take?
Most domestic orders arrive within 2–7 business days after shipment.
International delivery times vary by destination and customs processing requirements.
How can I track my order?
Once your order ships, you may receive a shipping confirmation email containing tracking information when available.
If you have questions about your shipment, please contact us with your order number.
What is your return policy?
Returns are accepted within 30 days of delivery for eligible items.
To qualify for a return, items must be unopened, unused, and returned in their original packaging.
Customers are responsible for return shipping costs. No restocking fees apply.
Please review our full Returns & Refund Policy for complete details.
Do you offer exchanges?
No. We do not offer product exchanges.
If you would like a different item, please place a new order separately, subject to product availability.
What should I do if my order arrives damaged?
If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.
Include your order number and photos of the item and packaging so we can review the issue and work toward a resolution.
Are your products authentic?
Yes. Top Shelf Cards is committed to offering authentic trading cards, collectibles, and hobby products. We strive to accurately represent all products through detailed descriptions and images.
What payment methods do you accept?
Accepted payment methods are displayed during checkout. All transactions are processed through secure payment providers.
How can I contact Top Shelf Cards?
Phone: 978-764-6466
Email: [email protected]
Mailing Address:
171 Old Dover Road
Rochester, NH 03867
United States
We strive to respond to customer inquiries within one business day.