elements4-1-1

Shipping Policy

Last Updated: June 24, 2026

At Top Shelf Cards, we strive to process and ship orders quickly and accurately. This Shipping Policy explains our order processing procedures, shipping rates, delivery expectations, and customer responsibilities.

Shipping Origin

All domestic orders are fulfilled and shipped from:

Top Shelf Cards
171 Old Dover Road
Rochester, NH 03867
United States

Order Processing

Orders are processed within 0–1 business day after payment is received.

  • Orders placed before 4:00 PM Eastern Time (ET), Monday through Friday, are typically processed the same business day.
  • Orders placed after 4:00 PM ET, on weekends, or on federal holidays will generally be processed on the next business day.
  • During periods of high demand, product launches, holidays, or severe weather events, processing times may be extended. If significant delays occur, we will make reasonable efforts to notify customers.

Shipping Timeframes

After your order has been processed, estimated delivery times are as follows:

United States Orders

  • Standard Shipping: Typically 2–7 business days
  • Delivery times are estimates and may vary depending on carrier operations, weather conditions, and destination.

International Orders

International delivery times vary by destination country and customs processing requirements.

Most international orders arrive within 7–21 business days after shipment, although delays may occur due to customs processing or carrier operations.

Delivery estimates are provided for informational purposes only and are not guaranteed.

Shipping Rates

United States Orders

  • Orders totaling $100 USD or more qualify for Free Standard Shipping.
  • Orders under $100 USD are charged a flat shipping fee of $10 USD.
  • Shipping charges are displayed during checkout before payment is completed.

International Orders

International customers are responsible for all shipping costs. Shipping charges are calculated and displayed during checkout based on destination and package requirements.

International Shipping Process

For international shipments, orders are first sent to our international shipping partner located in Illinois for export processing before continuing to the destination country.

Additional transit time may be required due to international handling and customs clearance procedures.

Tracking Information

When available, tracking information will be provided after your order ships.

Customers may receive a shipping confirmation email containing:

  • Order information
  • Tracking number
  • Carrier details

Tracking updates are controlled by the shipping carrier and may take time to appear after shipment.

Shipping Destinations

We currently ship to customers throughout the United States and to select international destinations.

If we are unable to ship to a specific location, the order may be canceled and refunded or checkout may prevent completion of the order.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Top Shelf Cards is not responsible for:

  • Delivery delays caused by incorrect addresses
  • Packages delivered to an incorrectly entered address
  • Additional shipping costs resulting from address errors

If a package is returned due to an incorrect or undeliverable address, customers may be required to pay additional shipping charges before the order can be reshipped.

Lost, Delayed, or Damaged Shipments

Once a package has been transferred to the shipping carrier, delivery is subject to carrier operations.

If your package appears lost, delayed, or damaged:

  1. Review the tracking information provided.
  2. Contact the shipping carrier for additional information.
  3. Contact Top Shelf Cards at our customer support email with your order number and details.

For damaged shipments, customers should contact us within 7 days of delivery and provide:

  • Order number
  • Photos of the shipping package
  • Photos of the damaged item(s)

We will review each situation individually and work toward an appropriate resolution.

Customs, Duties, and Taxes

International shipments may be subject to:

  • Import duties
  • Customs fees
  • Value-added taxes (VAT)
  • Other government-imposed charges

These fees are the responsibility of the recipient and are not included in the purchase price or shipping charges unless otherwise stated.

Top Shelf Cards is not responsible for customs delays or additional fees imposed by customs authorities.

Contact Information

If you have questions regarding shipping or order fulfillment, please contact us through our website contact form or customer support email.

Website: https://topshelfcards.net/