Returns & Refund Policy
Last Updated: June 24, 2026
At Top Shelf Cards, we want customers to shop with confidence. This Returns & Refund Policy explains the requirements and procedures for returns, refunds, and order cancellations.
Order Cancellations
Orders are typically processed within 24 hours of purchase and may enter fulfillment quickly.
If you need to cancel or modify an order, please contact us as soon as possible after placing your order. While we will make every effort to accommodate requests, we cannot guarantee cancellations or modifications once processing has begun.
Orders that have already shipped cannot be canceled and must follow the return process outlined below.
Return Eligibility
We accept returns on eligible items within 30 days of delivery.
To qualify for a return, products must meet all of the following conditions:
- Item is returned within 30 days of delivery.
- Item is unused.
- Item remains unopened.
- Item is in its original packaging.
- All included materials, accessories, and documentation are returned with the item.
Items returned in a condition that does not meet these requirements may be denied or may receive a partial refund at our discretion.
Non-Returnable Items
The following items are not eligible for return:
- Opened products
- Used products
- Products missing original packaging
- Products damaged due to customer misuse
- Any item designated as final sale at the time of purchase
Return Shipping Costs
Customers are responsible for all return shipping costs.
Top Shelf Cards does not provide prepaid return shipping labels for standard returns.
We recommend using a trackable shipping service and retaining proof of shipment until the return has been received and processed.
How to Initiate a Return
To request a return, please contact our customer support team within 30 days of delivery.
Please include:
- Order number
- Name used for the order
- Item(s) being returned
- Reason for the return
Once approved, return instructions will be provided.
Returns sent without prior authorization may experience processing delays.
Refund Processing
Once your return is received and inspected, we will notify you regarding the status of your refund.
If approved, refunds will be issued to the original payment method used for the purchase.
Please allow 5–10 business days for the refund to appear on your account after it has been processed. Processing times may vary depending on your financial institution.
Restocking Fees
Top Shelf Cards does not charge restocking fees for eligible returns.
Exchanges
We do not offer product exchanges.
If you would like a different item, you must place a new order separately, subject to product availability.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 30 days of delivery.
To help us review the issue, please provide:
- Your order number
- A description of the problem
- Clear photos of the product
- Clear photos of the shipping packaging, if applicable
After reviewing the claim, we may offer an appropriate resolution, which may include a replacement, store credit, or refund.
Return Address
Authorized returns should be sent to:
Top Shelf Cards
171 Old Dover Road
Rochester, NH 03867
United States
Do not return merchandise without first contacting us for return authorization and instructions.
Contact Us
If you have questions regarding returns or refunds, please contact us through our website contact form or customer support email.
Website: https://topshelfcards.net/